Returns

Return Policy
How to Make a Return
Exchanges
Defective or Damaged Goods

OCTravelGear.com will ensure that every customer is 100% satisfied. We offer a 30-Day Money Back Guarantee on unused* merchandise. If for any reason you are not satisfied with the item you purchased, simply call or e-mail us to request a return authorization. Then ship it back to us! That's it! No Hassles.

*Returned goods must be in the same condition that you received them in. Used products are non-refundable. OCTravelGear.com maintains the right to refuse refunding customers for products that are returned to us in used condition.

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1. Call us at 1-888-709-5934 to let us know that you will be returning your order or ordered item(s). This will allow us to prepare your file for quicker refund processing.

2. Take your package and drop it off at your local UPS Store, Mailboxes, Etc. store or any post office.

3. Upon receipt, OCTravelGear.com will process your return/exchange. Return receipts may be requested via U.S. Mail for your records. Just let us know.

*Original shipping charges are non-refundable. But customers may apply any non-expedited shipping charges towards the purchase of any luggage item(s) at our online store made within 90 days of your refund date.

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For exchanges, we ask that you initiate a return following the return procedure above and simply place a new order for the desired product(s) to enable the most timely receipt of your new item(s).

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Please contact us immediately if your OCTravelGear.com purchase arrives in defective or damaged condition. Items that arrive in defective* or damaged condition will be replaced immediately.

*Defective merchandise is covered for 30 days by OCTravelGear.com. After that time please refer to the manufacturer for warranty service.

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