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| Order Information |
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| Ordering |
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Ordering Help
Ordering by Phone, Fax, ;or Mail
Payment Methods we Accept
Sales Tax
Receipts and Packing Slips
Cancelling or Changing
International Orders
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| Ordering Help |
To find the item you're looking for, you can browse
by brand or product type using the navigation bar above.
When you find an item you would like to purchase, select
the color you would like, and click the "Add to
Cart" button. You will then be directed to your
"Shopping Cart". After adding an item to your
cart, if you would like to continue shopping and add other
items to your order, click on the "Continue
Shopping" button. At any time you can remove items
from your cart, change the amounts of products selected, or
simply review the details of each item. You will find a
link to your Shopping Cart on the upper right hand corner
of every page. When you are finished shopping and would
like to "Check Out", or complete your order,
simply click the "Checkout" button in your cart
and you will be guided through the secure checkout process
which will ask you for your shipping address, billing
address, and payment information. If you need further
assistance with our online ordering process, please do not
hesitate to call us toll-free at
1-888-709-5934. We can help you through
the process or take your order over the phone.
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| Order By Phone |
If you'd prefer to place your order over the phone,
call us toll-free at 1-888-709-5934. One
of our experienced sales associates will be glad to assist
you in placing an order or answer any questions you may
have.
Customer Service Hours
Monday-Saturday, 9am - 7pm PST
Sunday, 10am to 6pm PST
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| Ordering by Mail |
To place an order by mail* simply send a check or money
order for the total amount of your order. Be sure to
include the following:
- Name and address
- Phone number (day / night)
- Ship to address
- Items to be shipped
Mail to:
OCTravelGear.com
9451 Irvine Center Drive
Irvine, CA 92618
* Orders placed by mail will be shipped upon
check approval (may take up to ten days)
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| Payment |
We accept Visa, MasterCard, Discover, and American
Express. Simply enter the credit card number with the
expiration date when prompted in the checkout process.
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| Sales Tax |
Sales tax is only charged on orders being shipped to CA.
A 7.75% sales tax will be applied to these orders.
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| Receipts & Packing Slips |
All orders will be sent a confirmation e-mail shortly
after the order is placed. Please print or save the
order confirmation email for your records. The
order confirmation will serve as your proof of purchase.
OCTravelGear.com will include a receipt and an invoice
copy/packing slip with your order. If you have misplaced
your order confirmation or require a duplicate receipt,
simply login to your profile/account and select the order
in your order history to view and print. You may also
contact us. Duplicate receipts can be sent via e-mail, fax,
or U.S. Mail.
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| Cancelling your Order
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OCTravelGear.com will cancel your order if your request
is made before the item has shipped from our warehouse or
the order has been sent to one of our vendors. Because many
of our items ship the same day they are ordered to ensure a
timely shipment, it is neccessary that you call us within a
few hours of placing your order should you decide you'd
like to cancel your order. We will make every attempt to
cancel your order, but we can not guarantee we will be able
to stop processing.
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| Changing Your Order |
In order to make changes to your order, we will either
cancel your order and place a new one or simply edit your
existing order to remove/add items, expedited shipping
charges, etc. Because many of our items ship the same day
they are ordered to ensure a timely shipment, it is
neccessary that you contact us within a few hours of
placing your order should you decide you'd like to
change your order. We will make every attempt to change
your order, but we can not guarantee we will be able to
stop processing. Should you receive an item you do not
want, don't worry, you can return it and place a new
order for the item you'd like instead.
Customer Service
1-888-709-5934
rootensluggage@aol.com
Hours
Monday-Saturday, 9am - 7pm PST
Sunday, 10am to 6pm PST
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| International Orders |
OCTravelGear.com does not currently ship orders outside
of the U.S.
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